training
This training is held in German.
Conversations about critical, difficult and stressful topics often generate unpleasant feelings on both sides. That doesn't have to be the case. Conduct critical discussions in a clear, respectful and targeted manner and use them as a driver for development and improvement. Give the respective discussion situation an appropriate framework. Control the communication with professional discussion techniques and use a positive attitude - even when dealing with difficult topics - to achieve an appropriate effect and constructive solution.
Contents
Strategic and targeted preparation for critical discussions and difficult conversations
- Systematic analysis of the situation.
- Plan discussion objectives, topics, argumentation and procedure.
- Anticipation - preparing for difficult situations.
- Procedure for unplannable discussion situations.
The inner attitude
- Clarify your own role and goals.
- Dealing with feelings - anger, aversion, fear, etc.
- Assess the possibilities and limits of openness.
Fundamentals of conversational psychology
- Factors determining the conversation and their control.
- Dealing with different personality types.
Active conversation design
- Control the flow of the conversation.
- Argue clearly and comprehensibly on critical points.
- Use questions in a targeted manner.
- Recognize body language signals.
- Flexible discussion techniques - constructive solutions.
- Promote cooperation, mutual understanding and responsibility.
- Dealing with difficult contacts.
- Ensure sustainable results.
Interventions in difficult situations
- Dealing appropriately with emotional contacts .
- Counter provocations and other evasive strategies with confidence.
- De-escalating means of conversation.
- Address hidden issues.
- Correct undesirable developments.
- Dealing with your own emotions.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
This training provides you with the essential know-how to conduct critical discussions and difficult conversations on a constructive basis:
- You will optimize your own communication style and expand your scope of action through effective communication techniques.
- You will develop your analytical skills and be able to react more flexibly, consciously and goal-oriented in discussions.
- You will receive practical training in critical discussions and dealing with difficult contacts and thus build up more confidence for your professional practice.
Use critical discussions to generate development and improvements!
Methods
In-person events
Balanced mix of theory and practical exercises. Targeted skills development through simulation and specific case studies. This process is supported by feedback from the trainer and group and, if desired, by video analysis.
Live online events
Balanced mix of theory and exercises. Targeted skills development through simulation and concrete case studies. This process is supported by feedback from the trainer and the group.
The following third-party tool can be used in the event:
Recommended for
Managers at all levels who want to use their communication in a targeted and constructive way to optimize processes and relationships.
Further recommendations for "Conducting critical discussions and difficult conversations constructively"
Attendees comments
"Personally, I really liked the fact that the trainer addressed individual problems and that we were able to play through certain situations."
Jens Gasow
Concert GmbH, Pritzwalk
Seminar evaluation for "Conducting constructive criticism and difficult conversations"
4.6 from 5
with 1009 reviews
training content:
4.5
Content comprehensibility:
4.6
Practical relevance:
4.5
Trainer expertise:
4.8
Participant orientation:
4.7
Method variety:
4.6
On-site training together
Booking number
8696
8696
€ 1.540,-
plus VAT
2 days
in 20 locations
24 Events
German
Joint online training
Start dates and details
02.06.2025
Berlin
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 02.06.2025
09:00 am - 5:30 pm
Tuesday, 03.06.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
16.06.2025
Stuttgart
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 16.06.2025
09:00 am - 5:30 pm
Tuesday, 17.06.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
03.07.2025
Wiesbaden
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 03.07.2025
09:00 am - 5:30 pm
Friday, 04.07.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
16.07.2025
Hamburg
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Wednesday, 16.07.2025
09:00 am - 5:30 pm
Thursday, 17.07.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
07.08.2025
Starnberg
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 07.08.2025
09:00 am - 5:30 pm
Friday, 08.08.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
13.08.2025
Cologne/Lower Kassel
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Wednesday, 13.08.2025
09:00 am - 5:30 pm
Thursday, 14.08.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
04.09.2025
Live-Online
Booking number:
32090
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Thursday, 04.09.2025
09:00 am - 5:00 pm
Friday, 05.09.2025
09:00 am - 4:30 pm
25.09.2025
Schoenefeld
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 25.09.2025
09:00 am - 5:30 pm
Friday, 26.09.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
20.10.2025
Frankfurt a. M./Kelsterbach
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 20.10.2025
09:00 am - 5:30 pm
Tuesday, 21.10.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
05.11.2025
Düsseldorf
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Wednesday, 05.11.2025
09:00 am - 5:30 pm
Thursday, 06.11.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
01.12.2025
Stuttgart
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 01.12.2025
09:00 am - 5:30 pm
Tuesday, 02.12.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
08.12.2025
Live-Online
Booking number:
32090
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Monday, 08.12.2025
09:00 am - 5:00 pm
Tuesday, 09.12.2025
09:00 am - 4:30 pm
26.01.2026
Hamburg
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 26.01.2026
09:00 am - 5:30 pm
Tuesday, 27.01.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
05.02.2026
Munich
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 05.02.2026
09:00 am - 5:30 pm
Friday, 06.02.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
23.02.2026
Live-Online
Booking number:
32090
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Monday, 23.02.2026
09:00 am - 5:00 pm
Tuesday, 24.02.2026
09:00 am - 4:30 pm
02.03.2026
Berlin
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 02.03.2026
09:00 am - 5:30 pm
Tuesday, 03.03.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
24.03.2026
Frankfurt a. M.
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Tuesday, 24.03.2026
09:00 am - 5:30 pm
Wednesday, 25.03.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
16.04.2026
Stuttgart
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 16.04.2026
09:00 am - 5:30 pm
Friday, 17.04.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
20.04.2026
Cologne
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 20.04.2026
09:00 am - 5:30 pm
Tuesday, 21.04.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
28.04.2026
Live-Online
Booking number:
32090
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Tuesday, 28.04.2026
09:00 am - 5:00 pm
Wednesday, 29.04.2026
09:00 am - 4:30 pm
07.05.2026
Hamburg/Finkenwerder
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 07.05.2026
09:00 am - 5:30 pm
Friday, 08.05.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
15.06.2026
Munich
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 15.06.2026
09:00 am - 5:30 pm
Tuesday, 16.06.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
29.06.2026
Berlin
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 29.06.2026
09:00 am - 5:30 pm
Tuesday, 30.06.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
06.07.2026
Frankfurt a. M.
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 06.07.2026
09:00 am - 5:30 pm
Tuesday, 07.07.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
23.07.2026
Stuttgart
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 23.07.2026
09:00 am - 5:30 pm
Friday, 24.07.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
03.08.2026
Starnberg
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 03.08.2026
09:00 am - 5:30 pm
Tuesday, 04.08.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
02.09.2026
Live-Online
Booking number:
32090
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Wednesday, 02.09.2026
09:00 am - 5:00 pm
Thursday, 03.09.2026
09:00 am - 4:30 pm
14.09.2026
Cologne
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 14.09.2026
09:00 am - 5:30 pm
Tuesday, 15.09.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
28.09.2026
Hamburg
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 28.09.2026
09:00 am - 5:30 pm
Tuesday, 29.09.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Training is guaranteed to take placeThe next booking ensures this course will take placePart of the Summer Academy
Booking number:
8696
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Booking number:
32090
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
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