Contents
Types of conflict
- Conflicts in operational practice.
- Conflicts in teams, groups and organizations.
- Conflicts of roles and objectives.
Recognize conflicts
- Causes and symptoms of conflicts.
- Basic forms of human behavior.
- Recognize potential for conflict.
- Develop early warning systems.
- Dynamics of escalation in conflicts.
Attitude to conflicts
- Recognize your own attitude to conflicts.
- Your own conflict styles in tension with your environment.
Conflict diagnosis and analysis
- Analysis of own reactions and ability to deal with conflict.
Targeted conflict management
- Basic patterns of conflict resolution.
- What helps in a conflict: key questions for conflict analysis.
- Diversity of strategies in conflicts.
Conflict resolution techniques
- Exit from the conflict spiral.
- Conversation and communication techniques in conflicts.
- Building blocks of a conflict discussion.
- Dealing with resistance.
- Utilization of voltage potentials.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- They deal with the topic of "conflicts" and benefit from the group's experience, individual feedback and the trainer's expertise.
- They learn to recognize and analyze conflicts at an early stage and can thus contribute more quickly to clarification and their own decisions.
- They see conflicts as an opportunity to improve communication and cooperation in their environment and thus make a (pro-)active contribution to the further development of their organization.
- You can try out new interventions for dealing with conflicts in a protected space and perceive their immediate impact.
Methods
You will work on specific cases of conflict from your environment. In discussions and role plays, you will work together to develop solutions for your practice.
The topic is covered in depth by means of presentations, practical exercises, sharing experiences and communication exercises. Checklists facilitate practical implementation.
You will work on specific cases of conflict from your environment. In discussions and role plays, you will work together to develop solutions for your practice.
The topic is covered in depth by means of presentations, practical exercises, sharing experiences and communication exercises. Checklists facilitate practical implementation.
We recommend that you work with two screens so that you can participate in the training in the best possible way.
Recommended for
Specialists and managers at all levels, project managers, consultants and all Employees who need and want to resolve conflicts.
Further recommendations for "Conflict Management I"
Attendees comments
"Competent and likeable speaker."
"Flexible approach of the speaker to individual problems, concrete solutions for current problems."
"A good mix of theory and practice!"
"I particularly liked the very good structure of the training, the fact that practical examples were taken into account and the role plays."
"I particularly liked the dynamics and the interaction. In general, how the trainer and group harmonized and how the material could be applied and processed."
"I can recommend the training as it is a very good overall package."
"Very professional training that more than exceeded my expectations."
"From the selection of the seminar, the booking and the hotel to the training, I was thrilled."
Seminar evaluation for "Conflict management I"
8608
Start dates and details
Monday, 02.06.2025
09:00 am - 5:30 pm
Tuesday, 03.06.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 16.06.2025
09:00 am - 5:30 pm
Tuesday, 17.06.2025
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Monday, 23.06.2025
09:00 am - 5:30 pm
Tuesday, 24.06.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Thursday, 03.07.2025
09:00 am - 5:30 pm
Friday, 04.07.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Thursday, 17.07.2025
09:00 am - 5:30 pm
Friday, 18.07.2025
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Monday, 21.07.2025
09:00 am - 5:30 pm
Tuesday, 22.07.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 04.08.2025
09:00 am - 5:30 pm
Tuesday, 05.08.2025
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Monday, 18.08.2025
09:00 am - 5:30 pm
Tuesday, 19.08.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Thursday, 28.08.2025
09:00 am - 5:30 pm
Friday, 29.08.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 02.09.2025
09:00 am - 5:30 pm
Wednesday, 03.09.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Thursday, 11.09.2025
09:00 am - 5:30 pm
Friday, 12.09.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 16.09.2025
09:00 am - 5:30 pm
Wednesday, 17.09.2025
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Monday, 22.09.2025
09:00 am - 5:30 pm
Tuesday, 23.09.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 06.10.2025
09:00 am - 5:30 pm
Tuesday, 07.10.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 13.10.2025
09:00 am - 5:30 pm
Tuesday, 14.10.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 21.10.2025
09:00 am - 5:30 pm
Wednesday, 22.10.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 28.10.2025
09:00 am - 5:30 pm
Wednesday, 29.10.2025
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Monday, 03.11.2025
09:00 am - 5:30 pm
Tuesday, 04.11.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 12.11.2025
09:00 am - 5:30 pm
Thursday, 13.11.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Thursday, 20.11.2025
09:00 am - 5:30 pm
Friday, 21.11.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 02.12.2025
09:00 am - 5:30 pm
Wednesday, 03.12.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Thursday, 11.12.2025
09:00 am - 5:30 pm
Friday, 12.12.2025
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Monday, 19.01.2026
09:00 am - 5:30 pm
Tuesday, 20.01.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 27.01.2026
09:00 am - 5:30 pm
Wednesday, 28.01.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 11.02.2026
09:00 am - 5:30 pm
Thursday, 12.02.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 16.02.2026
09:00 am - 5:30 pm
Tuesday, 17.02.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Thursday, 26.02.2026
09:00 am - 5:30 pm
Friday, 27.02.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 09.03.2026
09:00 am - 5:30 pm
Tuesday, 10.03.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 16.03.2026
09:00 am - 5:30 pm
Tuesday, 17.03.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Monday, 23.03.2026
09:00 am - 5:30 pm
Tuesday, 24.03.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 13.04.2026
09:00 am - 5:30 pm
Tuesday, 14.04.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Thursday, 16.04.2026
09:00 am - 5:30 pm
Friday, 17.04.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Thursday, 23.04.2026
09:00 am - 5:30 pm
Friday, 24.04.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 04.05.2026
09:00 am - 5:30 pm
Tuesday, 05.05.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 20.05.2026
09:00 am - 5:30 pm
Thursday, 21.05.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 01.06.2026
09:00 am - 5:30 pm
Tuesday, 02.06.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 09.06.2026
09:00 am - 5:30 pm
Wednesday, 10.06.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Wednesday, 17.06.2026
09:00 am - 5:30 pm
Thursday, 18.06.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 01.07.2026
09:00 am - 5:30 pm
Thursday, 02.07.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Thursday, 16.07.2026
09:00 am - 5:30 pm
Friday, 17.07.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 27.07.2026
09:00 am - 5:30 pm
Tuesday, 28.07.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 04.08.2026
09:00 am - 5:30 pm
Wednesday, 05.08.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Thursday, 13.08.2026
09:00 am - 5:30 pm
Friday, 14.08.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Thursday, 20.08.2026
09:00 am - 5:30 pm
Friday, 21.08.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 07.09.2026
09:00 am - 5:30 pm
Tuesday, 08.09.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 14.09.2026
09:00 am - 5:30 pm
Tuesday, 15.09.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Monday, 21.09.2026
09:00 am - 5:30 pm
Tuesday, 22.09.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Wednesday, 30.09.2026
09:00 am - 5:30 pm
Thursday, 01.10.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
Training is guaranteed to take placeThe next booking ensures this course will take placeThe participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Managing conflicts successfully".
incl. pocket guide "Managing conflicts successfully".
Further training in conflict management
Nowadays, solution-oriented conflict management is an important tool for ensuring the long-term success of a company. Initially, conflicts are a burden for all parties, not least because they are charged with emotions and can lead to escalation. On the other hand, conflicts can also have a beneficial effect on corporate culture by bringing about progress, creating competition and driving forward creative solution strategies.
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