Practice having difficult conversations with AI
Developing accurate arguments, practicing dialogues and receiving feedback
Contents
Further training in accordance with AI Regulation Art. 4 for the obligation to provide evidence of AI competence
Strengthen argumentation:
- Develop structured arguments.
- Rhetorical tricks & repartee.
AI as a sparring partner:
- Use AI as a virtual conversation partner.
- Simulate realistic dialogs with AI: in writing or by voice input.
- Effective prompting strategies for optimal results.
Persona simulation:
- The best prompts for creating "personas".
- Create individual AI conversation partners with specific characteristics.
Use personality models:
- Adapt strategies to different types of communication.
- Using relevant personality models for more effective conversations.
Preparing for difficult conversations
- Develop and test conversation strategies.
- Simulation of conflict and negotiation situations.
AI-supported feedback:
- Immediate analysis and suggestions for improving the argumentation.
data privacy & ethics:
- Where AI is useful in dialog training and what the limits are.
- AI-generated data should be processed in compliance with the GDPR. With cloud-based solutions in particular, companies must check where the data is stored and processed. The use of licensed or open source AI solutions is an alternative to minimize legal risks.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
In this short training course, you will learn how to use AI to practise difficult conversations and improve your argumentation technique. You can create and train with your individual conversation partner using the AI tool and also receive direct feedback and suggestions for improvement from the AI.
Methods
trainers, practical case studies, prompting exercises.
Tools
Recommended for
Anyone who wants to learn how to argue better and hold successful conversations with AI support.
Note on prerequisites:
For this training , you training the paid version of a popular AI tool (e.g., ChatGPT, Gemini, Claude, or Copilot). You should already have some hands-on experience using one of these tools.
FAQ
To get started, we recommend webinars that clearly explain the practical use of AI in everyday caregiving, showcase initial concrete applications, and require no prior knowledge.
- The AI driver's license for assistants
- The AI cockpit for assistance: ChatGPT, Copilot & Co.
- Clever use of AI in MS 365 Office apps
- Modern correspondence with AI tools
In the descriptions of each training course, you'll find additional information about the target audience, prerequisites, and recommended level of knowledge.
Forusers basic knowledge, we recommend training courses that provide in-depth instruction on the safe and productive use of AI in day-to-day assistance work. The focus is on specific tools, practical applications, and tasks where AI can provide targeted support.
These training sessions are particularly well-suited if you already have some experience with AI and want to integrate it into your daily work in a more targeted, confident, and efficient way.
In addition to general AI topics, we also offer training on specific use cases.
- Your smart AI assistant - for more productivity and efficiency in the office
- Take your PowerPoint presentations to the next level—with AI
- Smart logging - with AI
- Practice having difficult conversations with AI
These offerings are designed forusers who have already gained some experience with AI tools and would like to deepen their knowledge in a targeted manner for specific tasks in their day-to-day work.
Generally speaking, a full version of an AI tool is useful so that you can immediately try out and apply what you’ve learned. In the respective course descriptions, you’ll find specific instructions on which tools are required and how training during training .
- Customized training courses
- Direct application in practice
- Efficient use of time and resources