Leading with mediation skills

How mediation works

• What is mediation?
• Mediation: solution- and resource-oriented process.
• When does mediation help?
• Together, we will look at the advantages of mediation.
• You deal with the inner attitude of meditative, supportive leadership.
• You will learn how mediation can be used as an everyday tool in leadership.

Conflict and mediation

• We examine the dynamics of conflicts.
• Leading people means managing conflicts.
• You will be shown ways in which you can resolve conflicts and strengthen the parties' ability to deal with conflict.

The MIKADO® model

• You will learn about the six different levels of mediative negotiation.

The ALPHA structure of professional mediation

• ... in 5 phases: from clarifying the assignment to developing new ideas and finding a solution.
• You develop possible strategies for meeting and contacting the parties involved in the conflict.

The building blocks of mediation competence

• The inner attitude of impartiality.
• Communication techniques: How to find out what it's really about.
• How can I highlight differences and promote understanding?
• You will learn how to overcome polarization.
• We look at how you can design cooperative solutions.